PRIVACY POLICY

INTRODUCTION

ExploreX Limited (“we,” “us,” “our,” or “Company”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and digital platforms.

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

This policy is designed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Data (Use and Access) Act 2025, and guidance issued by the Information Commissioner’s Office (ICO).

DATA CONTROLLER DETAILS

ExploreX Limited is the data controller responsible for your personal data.

We aim to respond to all privacy-related enquiries within 30 days.

You also have the right to contact the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk | Telephone: 0303 123 1113

PERSONAL DATA WE COLLECT

We may collect the following types of personal data:

• Full name
• Date of birth
• Contact details (email, phone number, address)
• Education and career-related information
• Preferences and interests
• Any information you provide through forms or communication

We collect this data through:

• Website forms
• Email and phone communication
• Online platforms
• Direct interactions

We may also collect website usage data such as:

• Pages visited
• Time spent on site
• Device and browser information

LAWFUL BASIS FOR PROCESSING

We process your data under the following lawful bases:

• Contract – To provide services you have requested.
• Consent – For marketing communications and optional services.
• Legitimate Interests – To improve services, prevent fraud, and enhance user experience.
• Legal Obligations – To comply with applicable laws and regulations.
• Vital Interests & Public Tasks – Where necessary in exceptional situations.

HOW WE USE YOUR DATA

We use your personal data to:

• Deliver our services
• Manage your enquiries and applications
• Communicate with you
• Provide customer support
• Send marketing communications (with consent)
• Improve our website and services
• Prevent fraud and ensure security

We may contact you via: Email | Phone | SMS / WhatsApp (if you have engaged with us).

You can opt out of marketing at any time.

DATA SHARING

We may share your data with:

• Educational institutions and partners
• Service providers (CRM, hosting, email systems)
• Legal or regulatory authorities where required

We do not sell your personal data. All third parties are required to protect your data.

SPECIAL CATEGORY DATA

We do not normally collect sensitive data. If required (e.g., health info for support purposes), we process it securely and only with a valid legal basis.

COOKIES & TRACKING

We use cookies to improve website performance, analyse user behaviour, and personalise content. You can manage cookies through your browser settings.

DATA RETENTION

We retain data only as long as necessary:

Data Type	Retention Period
Service data	Duration of relationship + up to 6 years
Marketing data	Until you unsubscribe
Website analytics	Up to 2 years

Data is securely deleted when no longer required.

INTERNATIONAL DATA TRANSFERS

Your data may be transferred outside the UK where necessary. We ensure safeguards such as Adequacy decisions or Standard Contractual Clauses (SCCs).

DATA SECURITY

We implement appropriate security measures including encryption, secure systems, restricted access, and staff training. However, no system is 100% secure.

YOUR RIGHTS

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

To exercise your rights, contact us via email.

AUTOMATED DECISION-MAKING

We may use automated tools for analysis and service improvement. You have the right to request human review of any significant decision.

CHILDREN’S PRIVACY

Our services are not intended for children under 13. We do not knowingly collect data from minors without consent.

THIRD-PARTY LINKS

Our website may contain external links. We are not responsible for third-party privacy practices.

UPDATES TO THIS POLICY

We may update this policy from time to time. Updates will be posted on our website with a revised date.

CONTACT US

REGULATORY AUTHORITY

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk | Phone: 0303 123 1113

COMPANY INFORMATION